Hiring customer success specialists - Butterworth, Malaysia - Two95 International

Description

Position:
Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills Location: Georgetown, Penang (Onsite)

Working Hours:
Monday to Sunday, : am – : am(5 days per week, 8 working hours + 1 hour break)

Job Type:
Full-time (Rotational Shift)

Salary:
RM 3,++ (Extra Allowances will be provided)

Overview:
The CSS is the main point of contact for customers using our client's food ordering app. They handle customer inquiries, concerns, and provide information through inbound andoutbound phone calls.


Qualifications:

• Education: Bachelor's Degree, Diploma, or equivalent in any field
• Work Experience:

At least 6 months in customer support; call center experienceis advantageous but not mandatory. Fresh graduates can apply.● Language: B2 level proficiency in English

• Interpersonal Skills:

Customer service-oriented, active listening, and ability tohandle inquiries professionally


Technical Skills:

• Typing speed of at least wpm with % accuracy.

Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.
• Proactively support customers and maintain brand reputation.
• Identify and escalate priority issues.
• Collaborate with the team to improve customer support.

Maintain and improve service quality