Investigations and Audit Specialist, SPX Xpress - Kuala Lumpur, Malaysia - Shopee

    Shopee
    Shopee Kuala Lumpur, Malaysia

    2 weeks ago

    Shopee background
    Description
    Investigations and Audit Specialist, SPX Xpress (Central, Northern, East Coast) DepartmentOperationsLevelExperienced (Individual Contributor)LocationMalaysia - Kuala Lumpur

    The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

    Job Description:
  • Conduct investigations on security / safety related incidents as necessary/assigned. Analysis includes but is not limited to CCTV analysis, data analysis, on-ground interviews/interrogations etc
  • Facilitate the actions of making Police reports in the event of theft/fraud/other security cases being identified
  • Provide regular updates and reports on investigation statuses and ensure the tracker is up to date.
  • Build and maintain relationships with local authorities and other relevant stakeholders to obtain credible information in support of investigation needs.
  • Conduct assessments and checks at work-sites to ensure compliance to safety and security protocols.
  • Provide support as and when required during the implementation of safety or security-related projects.
  • Provide feedback or recommendations to improve security or safety measures.
    • Requirements:
  • Minimum 2 - 3 years in security investigations or security operations. Experience in the logistics industry is an added advantage.
  • Those with previous Military or Police backgrounds are encouraged to apply.
  • Strong problem-solving and analytical skills
  • Demonstrated ability to independently handle and manage tasks assigned.
  • Able to respond to the call of duty (night operations, weekend operations) as and when required
  • Fluent in Malay and intermediate English.
  • Working location: Penang, Kedah, Pahang Terengganu