Regional Infrastructure Lead - Malaysia - Michael Page

Description

About Our Client

Our client is an American manufacturing business that has strong presence worldwide and produces goods that are well-known brands in the market. The company offers great employee benefits that you never want miss

Job Description

• Working with Service Providers to ensure resource planning meets support needs of the business and management of ITIL processes
• Foster and promote strong collaboration within the team, wider IT function and the broader business
• Oversee and monitor the performance of the FSS organization against defined SLAs
• Manage outsourced provider international teams consisting of local support provider and FSS associates resulting in a positive and productive experience for Mattel users with their end-point devices
  
• Oversee activity and responsibility of remote campus engineers
  
• Respond to any escalated service delivery issues. Proactive analysis of areas for improvement with proposals for solution delivery
  
• Define and review reports to ensure all services are completely and successfully delivered
  
• Communicate effectively with Business Analysts in the region responsible for the multiple business locations.
  
• Champion ITIL standards across the teams
  
• Review and approve knowledgebase articles for accuracy and relevance
  

The Successful Applicant

• Bachelor's degree in Computer Science, Information Technology or Business Administration
• 7 years+ of experience in information technology, including 5 years+ experience supporting infrastructure technologies.
• Excellent interpersonal, communications, problem-solving skills
• Strong technical skills and experience with core infrastructure concepts
• Hands on experience managing infrastructure projects
• ITIL certifications preferred
• Fundamental knowledge of Asset management system & CMDB preferred
• Microsoft certified professional designation (MCSE/MCPS/MCSD) is a plus
• Knowledge of MS SCCM or similar asset management systems
• Experience with desktop image development and deployment on a global scale, managing large scale desktop refresh projects, mobile device management (IOS tablets & smart phones) is a plus

What's on Offer

• Strong career opportunity within a globally strong MNC
  
• A well remunerated position with strong growth potential