Kitchen Production Team Leader, IKEA Damansara - Petaling Jaya, Malaysia - Ikea

Description

Job description

• You will lead your team by example and spend 80% of your time on the floor listening, acting, helping and supporting customers and co-workers.
• You will support Kitchen Production Manager to fulfil the purpose of the Kitchen function and development.
• You will assemble the team members using the combination of skills to accomplish the department goals.
• You ensure the daily operational routines and actions set out by manager for the area are implemented.
• You will also ensure that the IKEA Quality and Food Safety Policies and routines are followed.
• You will create a "safety first" culture where co-workers are encouraged to raise and discuss concerns and solutions.
• You will ensure there is the right number of co-workers in the right place at the right time to run your area successfully.
• You will support and coach the colleagues on the job so they can meet the needs of our customers and grow professionally.
• You will lead by example and am a good ambassador for the IKEA store in all contact with our customers.
• You will have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then act according on their input.
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.

• You have experience working in hotel, restaurant, tourism or business administration and proven leadership abilities.
• You possess decision-making and problem-solving abilities with the drive to make things happen.
• You have general experience in a fast-paced and high-volume restaurant or kitchen operation, with proven leadership abilities and commercial acumen in ensuring effective cost and resource management.
• You are service-oriented, able to support the retail peak periods of the store and possess excellent communication and interpersonal skills to interact actively with both internal and external visitors to IKEA.