- Work closely with and provide guidance to RMOs, RCMs and branches to drive branch operational control readiness at all times; delivers all branch audit and RCSA pass ratings as per scorecard
- Guide branches to maintain a high standard of Audit achievement with zero finding.
- Oversees to ensure branches comply with Bank's SOPs and Regulatory requirements i.e. EDD, UBO, STR, AML and etc.
- Conduct housekeeping or remediation of datas and/or customers' records as and when deem necessary and mandated by Management.
- Timely delivery of all reportings. Maintain high standard of governance in all reportings.
- Identify, review and/or draft Bank's Standard Operating Procedures and/or Policies when the need arises.
- Implement timely corrective actions or enhancement as and when required should when lapses/gaps are identified.
- Work closely with other Units/Divisions to drive process improvements, automation and/or digitalization for branches.
- Supports the Bank's green initiatives.
- Undertakes other duties/tasks when assigned by Management from time to time.
- To set and enforce a high standard of productivity, quality, service levels, compliance and control, as to ensure the team is aligned to the Bank's business direction.
- Train and develop staff in regulatory and compliance related knowledge and skills to work towards achieving the bank's best interest, to ensure branches operate compliance control effectiveness and efficiency.
- Introduce, adopt and implement best practices to improve the governance, market response and service.
- Responsibility to our franchise – put HLBB's long term interests ahead of each unit's short term gains.
Manager - Personal Financial Services (Branch Customer Service) - Kuala Lumpur, Malaysia - Hong Leong Bank Berhad
Description
If you are looking to excel and make a difference, take a closer look at us...
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About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.