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WMS Support Executive - Petaling Jaya, Malaysia - Bollore Logistics Asia Pacific

Bollore Logistics Asia Pacific Petaling Jaya, Malaysia

1 week ago

Full time

Key Responsibilities:

Manage support function in ServiceNow ticketing tool
Troubleshoot and resolve WMS issues
Liaise with Vendors, customers and internal stakeholders for issues resolution if necessary
Comply to SLA based issue priority for respond and resolution
Provide off-office standby support for P1 on rotation schedule
Perform analysis on problem tickets, notice the repetitive issues, determine the root cause and propose preventive and corrective action
Properly escalate unresolved issues to appropriate internal teams

Requirements

Years of relevant experience (local, regional, global, technical/specialized etc):

Minimum 5 years of implementation/support experience in Warehouse Management System and EDI integration
Minimum 1 year of Manhattan WMOS support experience

Competencies (knowledge, skills and Capabilities)

Meticulous with strong analytical skills
Excellent oral, written and presentation skills in English
Excellent interpersonal skills and team working skills, ability to build rapport with users/operations
Ability to prioritise and delegate
Proactive and able to know when to seek help
Strong PC skills in Microsoft Word, Excel and Powerpoint
Proficiency in ServiceNow ticketing tool
Proficiency on Microsoft Teams
Able to understand EDI mappings
Strong SQL skills preferably Oracle SQL
Good understanding on database concepts
Good understanding of different protocols/security like TCPIP, SFTP, SSH, certificates
Goal oriented, motivated self-starter with excellent organization skills and ability to multi tasks

Benefits

You will enjoy