Risk Management, Risk PMO - Kuala Lumpur, Malaysia - Shopee

    Shopee
    Shopee Kuala Lumpur, Malaysia

    2 weeks ago

    Shopee background
    Description
    Risk Management, Risk PMO - Logistic & Supply Chain, SPX Xpress DepartmentOperationsLevelExperienced (Individual Contributor)LocationMalaysia - Kuala Lumpur

    The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

    Job Description:
  • Setup & maintain incident reporting process across all functions (prioritizing areas with legal risks, eg: labor raids, vehicle summons, accidents, fires, drug uses & etc.)
  • Subsequently extend to also include operational incidents (eg. ASM breakdown, theft cases, flooding & etc.)
  • Track & monitor progress of incident resolution
  • Coordinate with relevant functions and stakeholders to ensure closure and resolution of incidents
  • Identify areas of high risk and assist in developing proper SOP in mitigating risk issues
    • Requirements:
  • Bachelors Degree and above
  • At least 3 years of relevant experience in risk management / compliance / audit / big 4 advisory
  • Great communication skills and be able to work with different stakeholders
  • Strong analytical / problem-solving skills and attention to details
  • Comfortable working in a dynamic environment