L2 IT Support - Kuala Lumpur, Malaysia - AMK TECHNOLOGY SDN BHD

    AMK TECHNOLOGY SDN BHD
    AMK TECHNOLOGY SDN BHD Kuala Lumpur, Malaysia

    1 week ago

    AMK TECHNOLOGY SDN BHD background
    Part time Technology / Internet
    Description

    Kindly refer below:
    Position:
    L2 IT Onsite Support

    Contract:
    Part-time - Work only 2 times per week

    Location:
    Malaysia Kuala Lumpur - TSLAW Tower, No. 39, Jalan Kamuning, Pinggiran TRX

    Part-time - Work only 2 times per week (Monday and Tuesday 9am to 6pm)

    Salary:
    RM450/day


    Essential Responsibilities and Duties:

    • Provides second-line investigation and diagnosis.
    • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
    • Escalates unresolved incidents/service requests within agreed timescales.
    • Ensures tickets are updated at all times until issues are resolved.
    • Liaises with clients, other IT support groups and 3rd party providers when necessary.
    • Performs staging of PCs
    • Performs IMAC (Install, Move, Add and Change)
    • Conducts hardware and software maintenance and support.
    • Troubleshoots and resolves PC incidents and/or VIP requests.

    Qualifications:

    Education:
    Bachelor's Degree in Computer Science or other relevant fields


    • Above 4 years of related experience preferred.

    Behaviour:

    • Able to read and write in English, and can communicate in oral English.
    • Willingness to work flexible hours when needed.
    • Good customer interface skills/interpersonal skills