Team Manager, Relationship Mgt - Petaling Jaya, Malaysia - Standard Chartered Bank

    Standard Chartered Bank
    Standard Chartered Bank Petaling Jaya, Malaysia

    2 weeks ago

    Standard Chartered Bank background
    Full time
    Description

    RESPONSIBILITIES

    *

    Strategy*

  • Drive the right sales culture and attitude
  • To ensure sales planning and strategy are put in place throughout the year to achieve total revenue goal and targets.
  • Drive, motivate & inspire Business Banking Team to effectively manage respective individual sales to achieve planned sales activities and targets.
  • Manage client experience.

    • Business*

  • Deliver budgeted balance sheet and PNL for central region
  • Segment focus, customer focus needs-based selling
  • Deepen customer relationship penetration through multi-product selling or bundles around anchor product
  • Drive and monitor Team sales strategies, create sales opportunities, evaluate effectiveness

    • Processes*

  • Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
  • Continuous sales improvement effort, through active engagement with Product, Credit & Operations.
  • To ensure risks and issues identified are resolved in an appropriate and timely manner.

    • People & Talent *

  • Coaching performance to achieve individual sales target
  • Engage every team member and build strong team work
  • Effective performance / scorecard / vintage mix management within budget, discipline in performance management
  • Identify and groom potential sales leaders
  • Upgrade people management skill constantly

    • Risk Management*

  • Ensure CDD / AML & TCF diligence and adherence to operational risk controls and procedures in day-to-day Regional Sales teams management
  • Discipline in HR and training related matters, Operational Risk Standards
  • Zero tolerance of risk and compliance breaches
  • Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
  • Being measured against Governance and Operational Risk review result of the regional team
  • Achieve satisfactory audit rating, ensure no adverse findings in internal / external audit, governance and compliance review
  • To comply with all applicable money laundering prevention procedures

    • Governance *

  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

    • Regulatory & Business Conduct *

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    • Key stakeholders*

  • Internal – Product, Segments, Governance, RB, GBS, Collection, CDD, Credit & Risk.
  • External – Clients.

    • Our Ideal Candidate

  • Sales Core
  • Team Management Core
  • Portfolio Management Core
  • Understanding of SME Product offerings Advanced