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- Able to manage multiple projects or tasks simultaneously, ensuring timely and successful delivery
- Define project scope, objectives, and deliverables, ensuring clear understanding of business needs and requirements
- Develop training materials and programs for the chatbot, including chatbot scripts, response guidelines, and data analysis tools.
- Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing.
- Analyze chatbot performance data and customer feedback to identify areas for improvement and make necessary updates to the chatbot's training.
- Collaborate with developers and engineers to ensure chabot's functionality meets user expectations.
- Stay up-to-date with the latest AI and chatbot technologies and trends, and apply them to enhance the chatbot's capabilities.
- Facilitate knowledge sharing and provide support to stakeholders across the organization on how to effectively leverage chatbot as a customer service tool.
- Minimum 3 years' experience in project management roles, where experience in customer operations or Chatbot training is a plus
- Strong analytical and problem-solving skills, with the ability to analyze large amounts of data to identify trends and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Experience in e-commerce customer service is a plus.
Senior Chatbot Business Analyst - Malaysia, Kuala Lumpur - Shopee
