Lead Host - Kuala Lumpur, Malaysia - Hyatt Corporation

Description

Lead Host - Housekeeping

Summary

The Hyatt House Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt House is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Lead Host - Housekeeping contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Lead Host - Housekeeping creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining the cleanliness of the guest rooms as assigned. Previous cleaning experience as well as the ability to communicate well with guests required.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

Qualifications:

Minimum 3 years prior hotel experience in Housekeeping is required

Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required

Ready to demonstrate teamwork and multi-tasking in a fast paced environment

Strong interpersonal communication skills

Desire to drive revenue and committed to the growth of the hotel

Pleasant personality

Prepares daily and weekly work schedules, making sure that they reflect business needs and other key performance indicators.

Cleaning and training the Hosts-Housekeeping on the cleaning of rooms, handling the washing machines, dishwasher, cooking hops and induction in the rooms

Conducts checks on rooms, pool area, gym, meeting rooms, public areas, guest washrooms, F&B outlet and back of the house

Coordinates and inspects with Engineering and Contractor's Supervisor on work carried out by Contractors for example rooms, delivery of linen, guest laundry, uniform, and laundry handling etc.

Ensures meeting room and toilets are clean before the commencement of function.

Plans and schedules periodic works such as blocking and release out of order rooms, carpet shampooing, corridor cleaning, lobby buffing and high dusting.

Manages the 'Lost and Found' items storage and makes sure all items are properly recorded and handled according to the policies and procedures.

Candidates who are shortlisted will be contacted for the next phase of the recruitment process

Candidates who are shortlisted will be contacted for the next phase of the recruitment process

Please note: only those candidates with ongoing working rights for Malaysia will be considered; this includes citizenship and permanent residency