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Cyberjaya

    Senior Associate - Cyberjaya, Malaysia - AIA

    AIA
    AIA Cyberjaya, Malaysia

    Found in: Talent MY C2 - 4 days ago

    AIA background
    Full time
    Description

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

    Sound like you? Then read on.

    About the Role

    Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards

    Position Objective:

    This position will collaborate with key stakeholders/operations to effectively manage capability levels and provide key support where required, initiate and deliver Knowledge Management projects, initiatives and changes/ enhancements. This includes :

  • Coach and develop multi-skilled teams, ensuring there are no capability bottlenecks
  • Perform subject matter expertise across various operational domains
  • Drive process improvement / simplification
  • Partnership with leaders/ SME for upskilling
  • Collaborate with stakeholders or OpEx for automation initiative kick off
  • As an SME for process standardization and question reference point for any changes/ enhancement confirmation.

    • Roles and Responsibilities:

  • Provide systems training to new and existing staff as required
  • Collaborate with stakeholders and SME across a wide range of departments on any possible process improvement.
  • Leverage process re-engineering methodologies to drive process improvement.
  • Establish and ensure the standard operating templates are consistently used for process documentation
  • Share knowledge across Knowledge Management technologies such as but not limited to Confluence and Sharepoint
  • Design change management plans, programmes and communciations to ensure effective roll out of changed processes.
  • Lead the process engineering in collaboration with Quality Assurance team to ensure the highest level of service quality are met.
  • Support implementation of any other initiative that is assigned by the Knowledge Management team.
  • Partnership with SME in respective teams for upskilling support, including OJT checks

    • Financial and Non-Financial Measures:

  • As per DFA
  • Able to provide support in above mentioned roles and responsibility and uplift team leaders' role on staff development and conversation.
  • Successful execution of assigned Knowledge Management projects as per the stipulated timeline
  • Completeness of the process documentation eg: SOP, Bulletins

    • Communication Requirements

  • Bi-weekly/ monthly meetings with respective team leaders, monthly meeting with team, 1 on 1 conversation with own's team manager and progressive or ad hoc updates on OSS' strategy deliverables with HoD.
  • Progressive or ad hoc catch-up session with business partners on any reporting related item.
  • Reporting of KM Project status to Manager.
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