Community Manager - Kuala Lumpur, Malaysia - the Hive

Description

Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries. Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.

We are looking for a talented and passionate Community Manager to illustrate Common Ground's core values and strive to achieve our mission and create a welcoming and collaborative community environment amongst our members through events and building relationships between them.

Job Responsibilities:

• Create a collaborative environment amongst our members through events and personal introductions
• Ensure that building is fully operational and processes are running smoothly
• Drive growth and promotion of Common Ground-provided service offerings
• Effectively manage a team to ensure a healthy and growing community
• Maintaining company standards and expectation
• Manage outlet's P&L
• Manage all building operations and communicate with market support to ensure highest level of member satisfaction
• Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
• Maintain all base building documents to ensure the data is updated
• Solve member related issues to ensure a cohesive community and manage member expectations
• Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating/sales related events
• Work with the team to prepare daily, weekly and monthly reports
• Engage in the larger city community by attending events and networking with local start-ups and organizations
• Oversee building team including performance management reviews

Requirements

• Bachelor's Degree in Hospitality or any related field
  
• Minimum of 3 years of experience in related field such hospitality and retail
• Must have strong verbal and written communication skills and customer service
• Business operations, sales experience and/or project management required
• Cold outreach experience a plus
• Understanding and experience managing a team of people
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion and understanding for entrepreneurial communities
• Passion and understanding for Common Ground mission and values
• Willing to travel from different locations

Benefits

• Health care
• Training and development opportunities for "hard skills" and functional competencies as well as "soft skills" leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms