Customer Service Consultant - Kuala Lumpur, Malaysia - Growthfn

Description

Growthfn is looking for an experienced Japanese speaking Customer Service Consultant.

The Role

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• At least 2 years of Customers Service experience is required.
• Bachelor's degree (Freshers are eligible)
• Undergrads (Should have at least 1 year of Customer Service experience (BPO/Non-BPO)
• Good communication both Mother Language & English (speak, read, write) to liaise to different stakeholders across the region.
• Willing to work from Office.
• Welcome to work in shift rotation (24/7 : 5 working days/ 2 off days)
• JLPT N1 or N2 is accepted
• Kanji writing skill

What's on Offer?

• Flexible working options
• Opportunity to make a positive impact
• Fantastic work culture