- Monitors client infrastructure and solutions
- Identifies problems and errors prior to or when they occur
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigates first line incidents assigned and identifies the root cause of incidents and problems
- Provides telephonic or chat support to clients when required
- Schedules maintenance activity windows for patching and configuration changes
- Follows the required handover procedures for shift changes to ensure service continuity
- Reports and escalates incidents where necessary
- Ensures the efficient and comprehensive resolutions of incidents and requests
- Updates existing knowledge articles or create new ones
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
- Relevant certifications include:
- CCNA or relevant level 1 Network Security certification is good to have
- Microsoft Certified: Azure Administrator Associate
- AWS Certified: Solutions Architect Associate
- Veeam Certified Engineer
- VMware certified Professional: Data Centre Virtualization
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci)
- Entry-level experience with troubleshooting and providing the support required in security / network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.)
- Basic knowledge of ITIL processes
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
-
Enginer, Operations
3 days ago
Steelcase Puchong, MalaysiaWe are hirirng an Engineer for Operations. The role will be under limited supervision, will implement new & special group products into the facility, improve productivity and productivity of existing production procedures, and provide ongoing support through the manufacturing lif ...
-
Account Clerk
4 days ago
Aaztech Sdn Bhd Cyberjaya, MalaysiaManaging records and receipts - Reconciling daily, monthly and yearly transactions - Preparing financial reports - Processing invoices - Processing payment vouchers - Update accounting system with transactions · AAZTECH core business is to provide engineering and technology servi ...
-
C&s Inspector-of-works
5 days ago
T.Y International Sdn. Bhd. Cyberjaya, Malaysia**JOB DESCRIPTION** · We are looking for highly motivated and suitably qualified **Malaysians** to fill the following positions for our prestigious data center project in Cyberjaya. · - **Requirements**:_ · - A recognised certificates/diploma in Civil Engineering. · - Minimum 5 y ...
-
Mechanical Technician
1 week ago
SINAR JERNIH SDN BHD Cyberjaya, MalaysiaLOCATION: JPJ, CYBERJAYA · job description: · 1. Coordinate and conducting the routine inspection as scheduled on daily, weekly, monthly basis Mechanical transfer assets for all buildings · 2. Coordinate and conducting the PPM as scheduled on Monthly, BI-Monthly, quarterly, semi- ...
-
Field Consultant
3 days ago
Esync software services Sdn Bhd Cyberjaya, Malaysia**Your Roles** · - Our clients needs expert advise and guidance in implementing solutions for managing and leveraging their data for improving their business. Your primary goal will be to help clients in designing, implementing and supporting data platforms that run critical work ...
-
Junior or Intermediate Backend Developer
1 week ago
Hiredly Cyberjaya, MalaysiaMinimum 2 years of experience using Python. · - Good knowledge of scripting skills such as Bash, **Python**, and SQL. · - At least Bachelor's degree in Computer Science / Computer Network / Electrical Engineering / Electronics Engineering / Telecommunication Engineering or simila ...
-
Draughtsman
1 week ago
DC Bina Sdn Bhd Cyberjaya, Malaysia**Job Highlights** · - Come and Join a Dynamic Team · - More Opportunities for Growth · - Transparent and Open Communication · **Responsibilities** · - Updating construction drawing · - Prepare shop drawing for consultant approval · - Prepare construction drawing · - Site visit f ...
-
Site Supervisor
1 week ago
DC BINA Sdn Bhd Cyberjaya, MalaysiaAble to communicate in English. · - Must be able to follow instructions and write Site diaries. · - Willing to Work and flexible. · - Have a diploma/degree in Civil Engineering. · - Understanding in Engineering works and able to read drawings. · - Preferably with 2 years experien ...
-
Technical Support
2 days ago
Abhidi Solution Cyberjaya, Malaysia**Technical Skills**: · - Excellent client-facing skills · - Excellent listening skills · - Excellent written and verbal communication skills · - Ability to speak and write clearly and accurately · - Strong problem-solving and multi-tasking skills · - High proficiency in using co ...
-
Autocad Draughtsman/woman
1 day ago
DC BINA SDN BHD Cyberjaya, MalaysiaUpdating construction drawing · - Prepare shop drawing for consultant approval · - Prepare construction drawing · - Site visit for as-built drawing · - Assist prepare coordination drawing · - Assist project/design engineer in design calculation · - Assist in prepare as -built dra ...
-
Database Administrator
5 days ago
4X Software Sdn Bhd Cyberjaya, MalaysiaYour role As a Database Administrator at 4X Software, you will be part of the highly talented Storage team. You will use your extensive experience to ensure that our Postgres databases are scalable, secure, resilient, and redundant in case of failure. In close collaboration with ...
-
PHP Developer
4 days ago
Terrabit Consulting Cyberjaya, MalaysiaTask Description: Job Description: · **Responsibilities**: · - Design, implement, and maintain software development and deployment pipelines. · - Collaborate with development teams to ensure development of business requirement, smooth integration of software components and effici ...
-
Site Supervisor
1 week ago
ACORS GROUP HOLDINGS SDN BHD Cyberjaya, MalaysiaTo supervise tower construction site according to construction drawing and engineer's or client's written instruction. · To follow any engineer's or client's written instructions from time to time during the construction period. · To highlight and update weekly progress reports t ...
-
Project Manager
2 days ago
Rescape Engineering Sdn Bhd Cyberjaya, MalaysiaResponsibilities · - Set a project timeline, **Critical Path Method** (CPM) Scheduling. · - Monitor project deliverables · - Update relevant stakeholders or team members on the project progress · - Ensure supplies and equipment are ordered and delivered according to schedule · - ...
-
Cloud Solution Architecture
3 days ago
Microsoft Cyberjaya, MalaysiaWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Business Development Manager
1 week ago
Mnosys Sdn Bhd Cyberjaya, Malaysia**JOB RESPONSIBILITY** · - Work alongside the General Manager (Client Solutions), Business Development (Renewable and Energy Efficiency) team and the Regional Business development team to scale up commercial and business development capabilities, ensuring the achievement of ambit ...
-
IT Technician
2 days ago
THE PATIO DINE & CAFE Cyberjaya, MalaysiaREQUIREMENT RECRUITMENT: · - Required languages: English, Bahasa Melayu · - Gender : Male only · - At least 1 year of working experience in the related field is required for this position · - Preferably Specialized in IT/Computer Network System or equivalent · - Experience with s ...
-
Quality Assurance Tester
6 days ago
Pioneer Victory Sdn Bhd Cyberjaya, MalaysiaReview and analyze system specifications - Collaborate with QA Engineers to develop effective strategies and test plans - Execute test cases (manual or automated) and analyze results - Evaluate product code according to specifications - Create logs to document testing phases and ...
-
Manufacturing Specialist
3 days ago
Hanhwa Q CELLS Malaysia Cyberjaya, MalaysiaEntry requirements: · - Minimum 2 years working experienced in semiconductor environments. · - Certificate/Diploma in Engineering · - Ability to read/write and speak in English is required for this position. · - Able to perform 12 hour rotating shifts. · - Basic computer knowledg ...
-
Electric Actuator Sales Manager
1 week ago
ManpowerGroup Malaysia Cyberjaya, Malaysia**Responsibilities**: · **Requirement**: · - Bachelor's degree in Mechanical and Electrical or a related field. · - More than **2 years' experience of electric actuator sales,** strong team management skills, and a minimum 5 years' team-leading experience in engineering industry. ...
MS Engineer L1 - Cyberjaya, Malaysia - NTT
Description
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.
Are you ready to take the next step in your career?
The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.This role may also contribute to / support on project work as and when required.
What you'll be doing
Key Roles and Responsibilities:
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Skills Summary
Incident Resolution, Infrastructure Deployment, IT Infrastructure Support, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), TroubleshootingWhat will make you a good fit for the role?
Workplace type:
Hybrid WorkingJoin our growing global team and accelerate your career with us. Apply today.
A career at NTT means: