- Respond to system queries, perform troubleshooting, and conduct research to identify solutions to the reported issues
- Able to understand and solve problems, ensuring timely resolution or escalation, and communicating promptly on progress
- Collaborate closely and build relationships with the Product Managers, Software Developers and QA Engineers
- Learn how each of our products operates from the ground up
- Identify issue trends for reporting to all stakeholders to improve the system stability.
- Bachelor's degree
- Must be proficient in English
- Relevant work experience in a similar role
- Experience in product solution onboarding roles, e-commerce or related industries are a plus
- Effective troubleshooting skills, a great problem solver with the ability to tackle system problems and structure an action plan
- Good logical and structural thinking.
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Product Support Manager
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ZALORA SOUTH EAST ASIA PTE LTD MalaysiaThe Product Support Manager will oversee and manage the Product Support function within Zalora's Technology team to ensure that requests and inquiries are handled within SLAs. You will be the leader of the team and your job is to make sure problems are resolved and the team has e ...
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Product, Technical Support
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Monroe Consulting Group Malaysia**Product, Technical Support & Service Manager**: · - **Sector**: Monroe Manufacturing & Industrial 4.0 · - **Contact**: Avinash Kumar · - **Client**: Monroe Consulting Group · - **Location**: Malaysia · - **Salary**: Negotiable · - **Expiry Date**: 14 May 2024 · - **Job Ref**: B ...
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Application Production Support Specialist
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NTT Data Vertex Software Inc. Malaysia Full timeApply for Application Production Support Specialist, Career Progress Consultants in Malaysia for 5 - 8 Year of Experience on ...
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Valorx, Inc Malaysia Full timeWe are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Produ ...
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Associate Director, Tb
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Cross Referencing Specialist
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Corporate Executive Asean
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Corporate Executive Asean
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Assistant Vice President, Sld
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solution Product Manager, Payments
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Ant Group MalaysiaHeadquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a co ...
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Technical Sales Support Specialist
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GENO Management MalaysiaPosition : Technical Sales Support Specialist · Salary : Up to RM 5,000 (Exclude Allowances) · Location : Desa Aman Puri, Kepong · Working Days / Time : 8.30am - 5.30pm / Mon - Fri · **Job Scope** · - This role requires to use the technical expertise to better connect with the cu ...
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Production Technician
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Jowat Manufacturing (SEA) Sdn Bhd MalaysiaJob Description Carry out production activities base on planning from Production Manager or planner. Ensure and properly maintain and operate the production machine and equipment in a safe manner according to SOP given. Responsible and monitor all products, conform to product qua ...
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Assistant Production Manager
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Product and Material Management Executive
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Product Specialist
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DKSH Malaysia**Location**:Malacca, MY, MY**Job Function**:Sales**Requisition Number**:146759**Description**: · **Job Summary** · Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources. · **General Responsibilities** · - ...
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Assistant Vice President, App
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CIMB Group MalaysiaPlanning, implementing, growing and managing wealth management (Treasury) products to meet customers' investment needs, and bank's sales/ fee based income target. · **Product Management** · - Planning and launching new or enhanced/ variation of investment products · - Planning an ...
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Technical Agility, Consultant
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AIA MalaysiaFIND YOUR 'BETTER' AT AIA · - We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us._ · - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, t ...
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Field Marketer
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DKSH Malaysia**Location**:Malacca, MY, MY**Job Summary** · - Responsible as Field Marketer · **General Responsibilities** · - Responsible to ensure product availability, product visibility and optimized promotional impact in the assigned retail outlets within an assigned area. · - Support sal ...
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Vice President, Ccpf
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CIMB Group MalaysiaTo develop new or variation of Personal Financing products - to obtain product proposals approval · - To introduce and market new/ variation product in collaboration with various stakeholders e.g. Sales and Consumer Marketing · - Work with CBPA on product pricing /sales strategy ...
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Associate Product Manager
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CoinGecko MalaysiaCoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. We ...