Jobs

    Regional Production Support - Malaysia - Shopee

    Shopee
    Shopee Malaysia

    5 days ago

    Shopee background
    Full time Technology / Internet
    Description

    Job Description:

    • Respond to system queries, perform troubleshooting, and conduct research to identify solutions to the reported issues
    • Able to understand and solve problems, ensuring timely resolution or escalation, and communicating promptly on progress
    • Collaborate closely and build relationships with the Product Managers, Software Developers and QA Engineers
    • Learn how each of our products operates from the ground up
    • Identify issue trends for reporting to all stakeholders to improve the system stability.

    Requirements:

    • Bachelor's degree
    • Must be proficient in English
    • Relevant work experience in a similar role
    • Experience in product solution onboarding roles, e-commerce or related industries are a plus
    • Effective troubleshooting skills, a great problem solver with the ability to tackle system problems and structure an action plan
    • Good logical and structural thinking.


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