- Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
- Assist customers with their deployment, configuration, problem triage, and troubleshooting of Dynatrace's software intelligence platform.
- Provide customized recommendations and best practices to customers on how to use Dynatrace to monitor the application performance, cloud infrastructure, and digital experience of their critical applications.
- Deliver live demos of Dynatrace's all-in-one monitoring solution for a wide range of users (technical and non-technical).
- Assist Customer Success Managers and Sales in identifying new expansion and revenue opportunities.
- Use your knowledge and experience to help build our collective knowledge through stand-up meetings, ad-hoc brainstorming, and team enablement sessions.
- Identify, offer solutions, and take initiative to automate or streamline any processes or task that takes away from our first priority—our customers—in order to reduce workload, increasing scale, and provide more value to customers.
- Bachelor's degree in Computer Science, Information Technology, or related work experience.
- 5+ years of work experience in a customer services team (e.g. technical support, consulting, sales).
- Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiarity with database design, SQL, and data access practices.
- Exceptional corporate presentation and relationship-building skills.
- Must have exceptional English written and verbal communications skills. Additional language skills : Malay and Bahasa are preferred.
- Flexible work schedule as you may be required to work non-business hours and weekends.
- Knowledge of one or more web technology stacks such as:
- Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
- Server-side technologies such as Java Servlets and PHP
- Client-side technologies such as HTML, CSS, JavaScript, and Ajax
- The HTTP protocol and the RESTful architectural style
- Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Sr. Technical Product Consultant - Kuala Lumpur, Malaysia - Dynatrace
Description
Job Description
As a Senior Technical Product Consultant, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), customized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how to get they can the most value from them. Since Dynatrace ONE is embedded into our product, you will be the voice of our product as well as provide the voice of the customer to our product management and Dynatrace leadership teams. We would also love you to join us at local conferences and meet-ups to share how our automated, full-stack, AI-powered monitoring platform is helping our customers lead their industries.
Responsibilities:
Qualifications
Additional Information