ServiceNow Software Developer II - Penang, Bayan, Malaysia - Mindteck

Mindteck Penang, Bayan, Malaysia

2 weeks ago

Full time

Description

Description: Open for any nationalities

ServiceNOW Software Developer

Responsibilities:

1. Design and Delivery effective business and operating models, ITIL capabilities enabling enterprise ITBM, ITSM, and ITOM implementations

2. Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives

3. Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.

4. Collaborate with team members to define, analyze, understand and document business and technical requirements.

5. Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.

6. Participate in and support ServiceNow version upgrades.

7. Offer technical solutions to address requirements, evaluate alternative solutions, and perform analysis to determine technical courses of action.

8. Assist and perform quality assurance driving the design, creation, testing, and delivery of technical functionality individually and with the broader team.

9. Create technical architecture, design and user guide documentation.

10. Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.

11. Contribute to the development of IT related, technical processes reviews, postmortems, and continual process improvement.

12. Create estimations on effort required to produce ServiceNow functionality.

13. Assist with identifying, building, and executing strategic and tactical ServiceNow capabilities focused on ITBM, ITOM, and ITSM running technology as a business model circled around planning, development, capability design, continuous improvements, communication plans, project quality and investment prioritization for a large enterprise operation

Skills :

1. Bachelor's degree in IT, Computer Science, Engineering, Business or related field

years experience in developing/administrative/implementation experience on the ServiceNow platform ITSM/ITOM/ITBM/SecOps solutions (any or all) in an enterprise environment

3. Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment

4. Knowledge of ITIL; Foundation level preferred

5. Experience in API integrations with other systems

6. Experience implementing systems using the Agile/Scrum methodology

7. Experience with the development and implementation of ServiceNow ITSM modules

8. Strong ownership, accountability, and attention to detail in all work efforts

9. Prefer ServiceNow Certified System Administrator (CSA)

10. Prefer ServiceNow Certified Application Developer (CAD)

11. Prefer ServiceNow Certified Implementation Specialist for ITSM, ITBM, or ITOM

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