Service Engineer - George Town, Malaysia - Intver Global Consulting

Description

The role is with an Semiconductor Equipment Manufacturing company. Location - Penang, Malaysia

Candidate Profile:

• Degree or Higher Diploma in Mechanical Engineering
• 2-3 years of experience in servicing Semiconductor automated equipment ( Sorter, inspection, and laser marking). Laser (Coherent-Rofin) experience preferred
• Should be proficient in using MS-Office
• Languages - English and Chinese to support regional clients.
• Excellent Customer Support Skills
• Ability to travel at short notice.

Key Responsibilities:

• Set up, install, buy off and commission new semiconductor equipment at customer sites
• Provide pre and post-sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features, and capabilities
• Trouble-shoot process-related problems and identify root cause(s) for effective and timely resolution of field issues
• Work closely with Engineering and Manufacturing on design, quality, and performance issues
• Assist in overall machine performance evaluation with technical reports and feedback
• Cost management to lower service support expenses during warranty and post-warranty
• Provide technical training for customers on set-up, operations, and maintenance.
• Documentation
• Build and maintain strong customer relations on the field.