Customer Service - S--a, Gaya Persiaran Kemuning Damai, Jalan Sungai Burung /, Bukit Rimau Shah Alam Selangor Malaysia - Eupfin Technology Malaysia Sdn Bhd

Description

Sales Support:
Collaborate with sales representatives to manage and prioritize leads, ensuring efficient follow-up. Maintain accurate records of customer interactions and sales activities using RM software. Prepare and process sales orders, and invoices as needed.

After-
Sales Support:
Proactively reach out to customers after a sale to ensure their satisfaction and address any concerns or issues. Assist with product returns, replacements, and warranty claims, resolving customer concerns efficiently.


Documentation and Reporting:
Maintain organized and up-to-date customer and sales records. Generate reports and analyze sales data to identify trends and opportunities for improvement.


Team Collaboration:
Collaborate closely with the sales team to provide them with the necessary support and information. Work in tandem with other departments such as marketing and product development to ensure a unified customer experience.


Excellent Communication Skills:
Ability to communicate effectively and professionally with customers through various channels such as phone, email, and chat

Problem-Solving Abilities:
Capacity to understand customer issues and provide prompt and effective solutions to meet their needs and resolve any concerns they may have

Empathy and Patience:
Demonstrated empathy towards customers' concerns and the patience to handle difficult situations with grace and professionalism

Attention to Detail:
Strong attention to detail to accurately record customer information, orders, and interactions, ensuring a seamless experience for the customer

Adaptability:

Flexibility to adapt to changing customer needs and business priorities, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.

Annual LeaveEPF/SOCSOGrowth Opportunity