Customer Success Specialist - Malaysia, Kuala Lumpur - Dayu Technology Sdn Bhd

Description

• Record, feedback and answer customer issues on the platform, maintain customer relations, and improve user satisfaction; pay attention to the viscosity and repurchase rate of existing customers on the platform;
• Guide new customers to understand the rules of platform, promote cooperation with customers;
• Work closely with the operations department to coordinate business flow and communicate effectively;
• Supervise the quality of platform service providers, implement and improve rules; handle issues related to departmental arbitration;
• Provide considerate and personalized services according to customer needs;
  
  

• Priority will be given to those who have experience in cross-border e-commerce customer service or are interested in working in the cross-border e-commerce industry;
• Proficient in computer applications and proficient in operating basic office software such as word Excel;
• Work carefully, be patient, have strong understanding and communication skills, and have the ability to analyze and solve practical problems;
  
  

• Monthly remuneration: Up to RM6,000 (Basis Salary + Shift Allowance + Overtime Payment+Allowance)
• Work Location: G Tower, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur
• Working Hours: Day shift 10am-10pm, Night shift 10pm-10am
• Off Days: 8 days per month.