- To provide first or second level technical support for all merchant acquiring systems (eg. EDC terminals, payment gateway, host, auto billing system, etc) related production issues, and to work closely with internal IT and/or vendor for rectification.
- To identify root cause for each system issue, and to work closely with IT and/or vendor for permanent resolution. Perform UAT test upon the rectification and fixes on the issue in UAT environment to make sure the fixes works accordingly and is not impacting to other BAU processes.
- To coordinate and/or perform UATs for Production Issues and/or Projects, which includes close communication with IT and vendors.
- To lead / involve in technical projects to ensure it meets business requirement, and it is within the specified timeline and budget
- Project prioritization
- To lead / involve in terminal certification exercise
- To lead / involve in terminal UATs
- To provide technical support for terminal key injection related matters
- To ensure the overall merchant acquiring system performance (including host, NAC, terminals, payment gateway etc) is at its optimum level.
- To ensure all technical requirements / systems are compliant to the regulatory (eg. Card Schemes and BNM)
- Degree holder in IT equivalent discipline
- 5 years of working experience in Merchant Acquiring or payment Industry, or any IT Technical field.
- Knowledge in merchant acquiring business and/or system would be a plus point.
Manager - Personal Financial Services (Merchant Service) - Kuala Lumpur, Malaysia - Hong Leong Bank Berhad
Description
If you are looking to excel and make a difference, take a closer look at us...
Production Issue Troubleshooting
UAT management / coordination
Project Management
Terminal Technical Support
General Technical Support
Education/Qualification
Experience
Special Skills
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.