crm - Petaling Jaya, Malaysia - Agensi Pekerjaan Great Pyramid Sdn Bhd

Agensi Pekerjaan Great Pyramid Sdn Bhd Petaling Jaya, Malaysia

1 week ago

Description

CRM Primary Responsibilities:

Identify valuable data sources and automate business reports
Undertake preprocessing of structured and unstructured data
Analyze large amounts of information to discover trends and patterns
Build predictive models and machine-learning algorithms
Present information using data visualization techniques
Propose solutions and strategies to business challenges
Develop and implement CRM strategies that increase customer satisfaction, loyalty, and retention.
Manage and analyze customer data to create targeted marketing campaigns.
Train team members on new CRM strategies and tools.
Stay informed on the latest trends and technologies in customer relationship management and recommend improvements to our CRM system.

Required Skills & Experience:

Strong reporting and data analytics skills
Excellent verbal and written communication skills and high level of attention to detail
Strong professional and interpersonal skills
Ability to work independently and in a team have good judgment and the ability to interpret policies and procedures.
Analyze and solve complex problems and have careful attention to detail.
Strong emphasis on accuracy and detail
Ability to handle multiple projects simultaneously to meet goals and deadlines
Advanced Skills in MS Excel, Advanced Pivot Tables Creation, PowerPoint
Good time management and organizational skills

Qualifications & Experience:

Education: Computer Science, Engineering, Finance, Business administration, logistics, supply chain, Data Science or other quantitative field is preferred
Some experience as a Data Analyst
Experience in data mining
Understanding of machine-learning and operations research
Experience using business intelligence tools (e.g. Tableau and Power BI)
Experience using CRM tools (e.g. SalesForce, HubSpot)
Analytical mind and business acumen
Strong math skills
Problem-solving aptitude
Excellent communication and presentation skills

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