Customer Support Executive - Kota, Malaysia, Selangor - SPERTON Malaysia - Where Great People Meet

Description

Job Responsibilities:

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.).
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

What We Offer:

• Salary range of RM2,800 - RM3,000
• Performance incentives, and Night shift allowances (if applicable).
• Medical insurance.