Description

Job Summary

Job Description

The primary purpose for this position is to provide processing and support for operational processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other operational areas, RBC Business Units or industry participants. Incumbent will address issues/queries independently and escalate to reporting manager as appropriate following established department procedures. Elements of risk are managed through operational reviews, system checks, and adherence to procedures.

Working Hours : 6pm-3am / 7pm-4am

PRINCIPAL RESPONSIBILITIES

• Provide accurate processing support for standardized and/or manual processes within a specific Operations department. Accurately review, verify and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific role.
• Liaise and provide support to ensure problem resolution, or securing information from other Operation's departments, RBC Business Units or industry participants as required.
• Address issues/queries independently; escalate to reporting manager as appropriate following established department procedures.
• Reduce risk by suggesting process changes or modifications as appropriate.
• Perform other duties and responsibilities as assigned.

JOB SPECIFICATIONS AND QUALIFICATIONS

Basic Qualifications:

• Degree from an accredited university or equivalent OR Diploma or equivalent AND 2+ year of job-related experience

Other Required Qualifications:

• Ability to communicate effectively, both verbally and in writing
• Ability to demonstrate strong analytical, mathematical, exception-based processing skills
• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Ability to understand and meet business daily support needs on an ongoing basis
• Ability to work efficiently and accurately on complex processes with minimal supervision
• Ability to work independently and within a team environment
• Ability to work well and maintain composure under pressure
• Demonstrated self-directedness in researching, analyzing, and solving problems
• Proficient computer skills in Windows-based software products including Word, Excel and Outlook
• Proven ability to effectively deal with difficult people, situations and/or conflict
• Strong organizational skills, attention to detail and confidentiality

Preferred Qualifications:

• Degree from an accredited university in business, finance or related field
• 1+ year business, finance and/or accounting experience.

Job Skills

Additional Job Details

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Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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