- Ensure performance of ASPs and other third parties, including quality, cost, safety and low environment impact.
- Coordinate and adjust delivery mix of FSO and ASP services.
- Supervise and report on the operational ASP performance.
- Secure the operational processes alignment and the application of continual service improvement activities.
- Drive the processes applied to the organization's infrastructure management, outside a specific MS contract scope.
- Secure that any change that impacts the customer's infrastructure is assessed and the associated risk mitigated.
- Provide cost quotation for new pre-sales or add-on sales opportunities.
- Act as the main interface for other Ericsson organizations regarding local MS delivery performance in Scope of ASP Management.
- Propose and drive Continuous Improvement activities.
- Ensure local compliance and provide training related to occupational health and safety practices.
- Will be handling a few SMEs under Operation Support Team
- ASP Management
- Acceptance
- Education: Degree in Telco
- Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,
- Solid customer management, understanding their perspective and being able to empathize with their business situation and needs
- Passions for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly
- Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customers networks
- Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote
Ops Support - Subang Jaya, Malaysia - Ericsson
2 weeks ago
Description
About this opportunity
We are now looking for an Operations Support – ASP Management and Acceptance who will work and support for operational activities performed within local operations which perform field services.
What you will do
You will bring
Why Join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?