Chat Support - Malaysia, Kuala Lumpur - Lancesoft Malaysia

Description

#urgenthiring Chat Support

I am #hiring for the role CHAT SUPPORT (Mandarin Speakers) for our esteemed client

Language- Mandarin

Location- Kuala Lumpur, Malaysia

Shift- Rotational Shift

Your Responsibilities

• Represent the brand, the culture, and values of our clients
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer's concerns positively and professionally
• Provide timely support to customers through available communication channels (email and live chat)
• Ensure efficient problem and complaint resolution
• Capture client feedback for future improvement
• Capture the nature of Client contacts.
• Acquire product knowledge and service skill through staff briefing and coaching from Team Manager
• Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.