Customer success specialist - George Town, Malaysia - Two95 International

Description

Company:

Teleperformance Position:

Customer Success Specialist Location:
George Town, Penang,

Malaysia Salary:
RM 2, - RM 3,

Language Requirement:
English &
Mandarin Working Hours: 9am to 6pm or pm to 9pm Overview: Respond to customer inquiries via phone and email. Serve as the primary contact for customers on the client's website. Embody the client's values of responsibility, quality, and excellence.


Requirements Qualifications:

Education:
Bachelor's Degree or equivalent; B2 level English proficiency


Experience:
Minimum 6 months in customer support; call center experience advantageous


Interpersonal Skills:
Customer service orientation, active listening, problem-solving, and emotional intelligence


Technical Skills:
Typing speed of wpm with % accuracy; proficient in Microsoft Windows and Office.

Able to Write / read / speak mandarin fluently Responsibilities:
Assist customers in placing online orders and provide timely support. Handle payments and confidential information securely. Proactively support customers to enhance brand loyalty. Collaborate with team members to improve customer support experience. Stay updated through training and meet performance indicators.