2024 customer experience specialist – vietnamese speaking - Kuala Lumpur, Malaysia - Agoda

Description

The Opportunity:

A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs.

For you to be successful, he or she should enjoy the challenge of problem solving and welcome the opportunity to find solutions in collaboration with our business partners.

You must have a strong ability to adapt to change, embrace ambiguity and contribute to an environment of shared learning and feedback.

*** This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.

In this Role, you'll get to:
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)

Understand and deliver business strategies and improve customer services through the execution of self-service Accountable for meeting individual (KPIs) and team goals Handle ad-hoc task assigned by Team Manager Continuously identify work process improvements and communicate to Team Leaders and (or) Manager What you'll Need to Succeed:

MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese Immaculate telephone manners and communication skills.

Excellent listening skills, critical-thinker with attention to detail. Minimum typing speed of 35 words per minute.

Willing to work on rotating shifts including weekends and public holidays Ability to work in both a team environment and autonomously.

Demonstrate high degree of integrity and confidentiality Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa It's Great if you have:
English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test