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- Manage daily enquiries (email, live chat, phone call, WhatsApp, social media, etc.) by providing accurate, valid and complete information.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Take the extra mile to engage and to deliver the best customer service to all of our customers.
- Assist and guide customers to place orders on our sales channels.
- Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution.
- Excellent and strong communication skills.
- Proactive with strong interpersonal skills.
- Able to work independently with multitasking abilities and able to take work pressure.
- The ideal candidate needs to possess good self-discipline.
- Good computer literacy.
- Fast learner.
- Training provided
- Positive work environment
- Less than 100 meters away from MRT station
- Laptop & relevant equipment provided
- Annual leaves
- Medical
- Full public holidays (Kuala Lumpur)
- KWSP
- Perkeso
Customer Service Executive - Malaysia, Kuala Lumpur - Janamuda Sdn Bhd
