Telemarketing Specialist - Johor, Malaysia - Big Fat Smile Sdn Bhd

Description

• Making Outbound Calls: Making outbound calls to a list of existing customers and may use scripts provided to present products or services in a compelling manner.
• Issue resolution: Listen attentively to customer feedback and concerns, and work diligently to find effective solutions, ensuring a positive experience and customer satisfaction.
• Product or Service Knowledge: A good understanding of the products or services for promoting purpose. This knowledge allows them to address potential customers' questions and concerns effectively.
• Customer Engagement: Aim to build rapport with existing customers to increase the likelihood of a successful sale. Building trust and addressing customer needs are crucial aspects of the job.
• Handling Rejections: Able to handle rejection professionally, turning negative responses into opportunities to address concerns and potentially make a repeat sale.
• Recordkeeping: Keeping accurate records of calls, customer responses, and sales is important for tracking performance and providing feedback to the sales team or management.
• Adaptability: The ability to adapt to different situations and respond effectively to various customer personalities is crucial. You may encounter a wide range of responses and must adjust their approach accordingly.
• Target Achievement: Often work with sales targets or quotas. Meeting or exceeding these targets is a key performance indicator in many telemarketing roles.
• Handling Complaints and grievances : Every doubt of customer have to settle in a efficiently.
• Attending Telecommunication Platform - Answering all the direct message , from website and others communication engine (Sleekflow)
• Marketing & Campaign : Prepare paperwork for promotion, campaign and set the target for every of IT.
  
  

• Excellent interpersonal and communication skills, sales oriented with a natural ability to build rapport and establish trust with customers.
• Strong problem-solving skills and the ability to think creatively to resolve customer issues.
• Focus on customer satisfaction and relationship building.
• Self-motivated and target-oriented, with a drive to meet and exceed customer engagement goals.
• Familiarity and proficiency in data entry.
• Ability to work independently as well as collaboratively within a team.
  
  

• Maternity Leave
• Paternity Leave
• Additional Leave
• Medical Claim
• Opportunities for promotion
• Professional development
• Commission pay
• Performance bonus