Customer Service Executive - Kuala Lumpur, Malaysia - Agensi Pekerjaan Intelek Talent Solutions Sdn Bhd

    Agensi Pekerjaan Intelek Talent Solutions Sdn Bhd
    Agensi Pekerjaan Intelek Talent Solutions Sdn Bhd Kuala Lumpur, Malaysia

    2 weeks ago

    Default job background
    Full time
    Description

    Welcome to Intelek We are a team of dedicated professionals who are committed to connecting top talent with leading employers. With years of experience in the industry, we have the expertise and resources to help job seekers find their dream roles and help companies grow by finding the right people to join their team. We work with a variety of industries and take a personalized approach to every search. Thank you for considering us as your recruitment partner. Please take a look around our website to learn more about our services and how we can help you achieve your career and hiring goals.

    Benefits:

    • Paid Training
    • Annual Leave
    • Hospitalization Leave
    • Medical Leave
    • Medical Insurance
    • Statutory Contribution (EPF/SOCSO/EIS)
    • Completion Bonus (upon completion of 6-Month Contract and based on performance)
    • Leading to becoming bank's permanent staff (based on performance)

    The Role

    Job Responsibilities:

    • Handle incoming calls from customers and assist them with their inquiries on products and services.
    • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
    • Maintain the accuracy of all data and verify the same for all customer services. Keep records of all conversations in the database in a comprehensible way.
    • Build sustainable relationships and engage customers by taking the extra mile.
    • Frequently attend training to improve knowledge and performance level.

    Ideal Profile

    Requirements:

    • SPM / STPM with at least 2 years of working experience in a call center, handling inbound calls.
    • Excellent command of English and Bahasa Malaysia both spoken and written is a must.
    • Willing to work on rotational shifts, weekends and Public Holidays.
    • Fresh Graduates (Diploma/Degree/Master) with the passion to build a career in Customer Service are encouraged to apply.
    • Must be able to start work immediately or within short notice, and willing to work in Kuala Lumpur.
    • Applicant(s) must be fully vaccinated for COVID-19.

    Only shortlisted candidates will be notified.

    What's on Offer?

    • Open for Fresh Graduates