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    Employee Services Advisor - Kuala Lumpur, Malaysia - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Kuala Lumpur, Malaysia

    5 days ago

    Default job background
    OTHER
    Description

    Role brief

    The Employee Services Advisor role supports with managing employee queries and data administration in English and Japanese language for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D administration for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records on workday

    Core Responsibilities

  • Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
  • Manage recruitment and post recruitment employee activities
  • Meet SLA's around Timeliness and Quality
  • Has good communication skills to be able to respond to employees' queries through tickets, chats
  • Create and SOP and detailed FAQ's around the AS-IS and To-BE process
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries.
  • Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
  • Escalate high priority cases for immediate intervention

    • Knowledge, Skills and Abilities

  • Workday HRM experience
  • Experience and sound understanding of the Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.
  • Passion for delivering great employee experience.
  • Fluent in English and Japanese.
  • Experience working with HR systems and workflow systems like SNOW, Zendesk, etc would be an added advantage.
  • Strong problem-solving skills, ability to manage conflict and attention to detail
  • Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction

    • Core Responsibilities

    Core Responsibilities

    Core Responsibilities

    Core Responsibilities

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