- Collaborate closely with other researchers, designers, product managers, IT, marketing and operations managers, and developers to ensure research delivered is integrated into every aspect of the product and provides a holistic view of our users.
- Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent.
- Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast-paced work environment, and by contextualizing for specific use cases across products such as banking for the traditional, fintech, cryptocurrency etc.
- Project-led initiatives: ranging from U&A, market sizing / penetration, concept / idea evaluations, usability tests, pre and post-launch deep-dives etc.
- Platform-led initiatives: primarily from internal data sources e.g. monthly CSAT surveys, community platform ideas, social media etc. which can be synthesized as part of insights and / or recommendations
- Malaysian citizen
- Degree in statistics, economics, behavioral or social science, or related Quantitative field is preferred.
- Minimum 4 years of relevant experience creating analyses, consulting, quantitative research, qualitative research, behaviorist, or using data or any insights to formulate business insights.
- Minimum 4 years' experience managing primary quantitative and qualitative market research with a good grasp of different methodologies to solve business problems.
- Excellent communication skills. Fluent written and spoken English and Bahasa Malaysia is a must.
- Relevant work experience within research agencies.
- Proficiency in statistical, data analysis, modelling e.g. sig testing, regression modelling, elasticity, AB Testing.
- Passion to inspire business and stakeholders to be customer obsessed. Passion to narrate human and data stories that inspires products, strategy and market development.
Assistant Manager, Customer Insights - Kuala Lumpur, Malaysia - Hong Leong Bank Berhad
Description
If you are looking to excel and make a difference, take a closer look at us...
The Customer Insights & Usability Assistant Manager's key responsibilities is to identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision and strategy.
Key Responsibilities:
Key Requirements:
Other Factors For Success In this Role
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.