Jobs

    Senior Customer Service Representative - Penang, Bayan, Malaysia - Lumileds

    Lumileds
    Lumileds Penang, Bayan, Malaysia

    2 weeks ago

    Lumileds background
    Full time Engineering / Architecture
    Description

    Who You Are:

    Customer Service Representative for the Lumileds Customer Service Department in order to support Order Management activities for internal and external customers.

    Responsibilities:

    • Supports all customer order management related requirements (order entry till billing).
    • Be responsive and process order in timely manner.
    • Manage order proactively. Conduct monthly meeting with assigned customers/sales.
    • Order and delivery tracking for assigned customers (change management: rescheduling and cancellation)
    • Main interface between customer, Sales and Factory/Supply Planner in terms of the order management & demand fulfillment process.
    • Ensures on-time delivery to customers based on orders and forecasts to achieve customer satisfaction.
    • Reaches optimum delivery service and highest possible customer satisfaction as a basis for improvement of overall business.
    • Complies with internal and external revenue, quality, customers, trade audit.

    Requirements:

    • Must be able work in Off-Shift Hour : 9am-4pm (at office) & continue at 8pm-10pm (at home) (Fixed Allowance is provided for supporting Off-Shift Hour).
    • Experience preferably in semiconductor environment.
    • Customer service process knowledge, passionate in delighting customer by rendering excellent support
    • SAP, Knowledge of Order Management systems.
    • Fluent in English both oral and written.
    • Business acumens and details personality.
    • Able to bridge between customer and internal engineering, logistics , pricing and planning team.
    • Must possess strong problem solving, communication and interpersonal skills.
    • Ability to work under pressure in a very dynamic environment.
    • Ability to work in a team.

    Education:

    • Bachelor's Degree in any related fields

    Years of Experience:

    • 6 years +

    Lumileds is an Equal Employment Opportunity Employer

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