Assistant Housekeeper - Malaysia, Kuala Lumpur - InterContinental Kuala Lumpur

Description

What's the job

As Assistant Housekeeper you'll assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as Executive Housekeeper in his/her absence.

Your day-to-day

· Monitors Housekeeping personnel to ensure guests receive prompt and courteous service.

· Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP's receive special attention

· Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry

· Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms

· Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required

· Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests

· Works with Superior and Human Resources on manpower planning and management needs

· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

· Follows up on progress of agenda items covered in regular meetings

· Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests

· Promote teamwork and quality service through daily communication and coordination with other department heads.

· Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department

· Supervises outside contractors to ensure contractual compliance

· Ensures that consumption of guest supplies is under control

· Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc

· Acts on behalf of the Executive Housekeeper in his / her absence as assigned

· Works with Superior Director of Finance in the preparation and management of the Department's budget

What we need from you

· High school diploma / secondary education / equivalent plus 3 years of housekeeping experience, including some supervisory and management training/experience.

· Must be able to speak local language(s).