Level 1/tier ii agent – japanese in - Cyberjaya, Malaysia - Dxc Technology

    Dxc Technology
    Dxc Technology Cyberjaya, Malaysia

    1 month ago

    Default job background
    Full time
    Description

    Job Description:
    Responsibilities & Activities:

    • Answer contacts promptly and professionally
    • Log/Validate all contacts Call Handling Database
    • Resolve a high percentage of customer problems using the relevant tools and systems
    • Manage end to end all calls logged, providing regular updates to customers on call status
    • Complete follow-on actions as appropriate
    • Invoke Escalation Procedures within defined time frames
    • Adhere to Policies & Procedures
    • Work to achieve individual and team goals
    • Protect confidential and sensitive information and materials
    • Observe strict compliance to licensing, copyright and trademark legislation
    • Accomplish other duties as required
    • Adhere to all DXC Policies & Procedures – Including Security and SOBC

    Core Competency:

    • Ability to communicate at all levels, both technically and non-technically
    • Professional & confident
    • Good time management skills
    • Excellent communication (written and oral) and listening skills
    • Ability to perform well as part of a team under direct supervision
    • Strong customer focus with prior experience in a customer service role
    • Strong interpersonal skills
    • Analytical and diagnostic skills
    • Desire to work in a rapidly changing environment.
    • Demonstrated ability to prioritize tasks and work under pressure
    • Demonstrated ability to actively participate and work within a team
    • Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
    • Ability to comprehend and uphold DXC Policies and Procedures
    • Adherence to 9 x 5 roster