Service Desk Analyst - Kuala Lumpur, Malaysia - Snaphunt

Description

The Offer

• Work within a company with a solid track record of success
• Flexible working options
• Work alongside & learn from best in class talent

The Job

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.

The Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are familiar with Windows operating systems.
• You are a strong networker & relationship builder
• You enjoy finding creative solutions to problems
• You are a strong team player who can manage multiple stakeholders

The Employer

Job responsibilities

· Provide technical support to the client related to applications and hardware (e.g., PCs, servers, databases)

· To monitor tickets within the Service Desk Queues and ensure tickets are attend to on timely manner

· Attend to query which falls within the scope of Service Desk.

· Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems

· Keep up to date with changes in the IT systems of the client and industry

· Provide remotely installation of hardware, software and application or upgrades on clients systems where appropriate

· Provide input to resolve end user complaints and dissatisfaction issues

· Maintain good and constructive relationship with clients and ensure client requirement are met within the agreed timescales

· Provide technical input to projects as requested

Qualifications (Should describe qualifications required)

· Bachelor's degree in relevant field.

· Freshers (0-6 Months experience)

Skills (Should describe skills required)

· Keep up to date with new and emerging technologies and speaks Mandarin language.

· Awareness on the process/procedure for center/respective accounts and adhere to designated objectives/ regulations

· Attentiveness on center/ individual KPIs and ensuring to achieve objectives given

· Propose suggestions for team/ center improvements

· Readiness for cross support and work extra hours based on the business requirements