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- Identify and pursue new sales opportunities to achieve and exceed assigned targets.
- Conduct market research to identify potential customers and market trends.
- Develop and maintain a strong pipeline of leads through cold calling, networking, and other effective strategies.
- Present and demonstrate our products/services to potential clients both in-person and virtually.
- Prepare and deliver persuasive sales presentations and proposals.
- Negotiate contracts and close deals to meet or exceed revenue goals.
- Provide exceptional customer support by promptly addressing inquiries, concerns, and requests via phone, email, or WhatsApp.
- Maintain a thorough understanding of our products/services to provide accurate information to customers.
- Handle customer complaints and resolve issues effectively, ensuring a high level of customer satisfaction.
- Build and nurture long-lasting relationships with clients to encourage repeat business and referrals.
- Collaborate with internal teams to ensure seamless order processing, delivery, and after-sales support.
- Gather customer feedback and insights to contribute to product/service enhancements and improvements.
Customer Service Executive - Kuala Lumpur, Malaysia - Love & Laugh Group
Description
As a Sales & Customer Services Executive at Love & Laugh International Sdn Bhd, you will play a crucial role in driving sales growth and ensuring exceptional customer experiences. You will be responsible for proactively engaging with potential clients, understanding their needs, and offering tailored solutions. In addition, you will handle customer inquiries, resolve issues, and maintain strong relationships to foster repeat business.
Sales:
Customer Services: