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- Handle inbound/outbound inquiries and feedbacks highlighted by users
- To resolve problems and escalations that are highlighted via phone calls, emails and live chats
- Respond to customer queries in a timely manner via in-house ticketing system
- To update daily trackers and provide information of operational functions in Shopee Express to respective stakeholders
- Work across multiple teams to push for process and system improvements.
- Perform ad-hoc tasks as requested by the department head/reporting line
- Candidate must possess at least SPM and above
- Advantage if have experience working in a call center environment (Preferably in the e-commerce sector or logistics industry)
- Moderate or strong knowledge in Microsoft Excel and Word
- Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese, or Mandarin will be an advantage
- Self motivated, and able to work under pressure to manage multiple tasks
- Able to work on a shift or rotation basis
Customer Service - Malaysia, Kuala Lumpur - Shopee
