Store Operations Manager - Malaysia, Kuala Lumpur - LamboPlace

Description

Responsible for assisting Retail Senior Manager for managing the overall grocery operations, with core focus on total merchandising and operation of the grocery store, including Customer and Supplier relations, as well as the sales performance of the total store. We are looking for potential candidate who has sufficient experience to drive company direction, especially with startup background.

Responsibilities:

· To be responsible for the operations of a supermarket and work with his/her team to maximize profit and achieve business effectiveness.

· To handle in a professional manner, all customer queries and complaints and to perform service recovery if necessary.

· To ensure that all Company's, State's and Federal regulations and standards for product freshness, food safety, storage, refrigeration and sanitation are met.

· To maintain relationships, resolve issues and conduct negotiations with vendors and suppliers as necessary.

· To ensure all aspects of vendor and supplier performance is properly and effectively assessed and monitored, taking appropriate remedial action when necessary.

· To assist Senior Manager for merchandising strategy that optimizes financial performance and reduces Out Of Stock issue, shrinkage & wastage and is aligned with corporate strategy as well as trends, demographics and segments.

· To ensure that store members are effectively resources, directed, motivated and developed enabling them to reach their full potential for both individual and Company benefit.

· To adopt a leadership role within the business and in conjunctive with other members of Management take ownership for setting and leading Company direction and strategy.

· To able to control stock levels based on the forecast according to season and making key decisions.

· Accountable for total customer satisfaction within his/her store hence respond and solve customer complaints and comments.

Skills & Experiences :

· At least 5-10 years' experience in managing supermarket retail, with knowledge in premium items/goods is required for this position.

· Required skill(s): Negotiation Skills, Buying Knowledge, Retail Merchandising, MS Office.

· Required language(s): Bahasa Malaysia, English.

· Possess excellent communication and negotiation skills, good problem-solving skills & able to make realistic decisions and customer-focused with strong market awareness.

· Able to work beyond normal working hours if required, under pressure with tight deadlines and meeting targets given.

· Result-oriented, self-motivated, good team player and posses leadership.

· High integrity, passionate, strong analytical and meticulous.

· Must have own transport and able to travel as when required.

· Candidate must be willing to work in supermarket background.