Customer Service Officer - Bukit Bintang WP Kuala Lumpur Malaysia - Futu Malaysia Sdn. Bhd. (Moomoo Malaysia)

Description

Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
Assist customers/clients with trading account registration, onboarding and verification processes.
Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
Responsible for proper recording, filing and organizing of customer feedback and suggestions.
Contribute to the development of customer service processes, knowledge bases, and training materials.
Perform with other ad-hoc duties as per assigned from time to time.

Bachelor Degree or above in the relevant qualifications. Diploma in Business, Economics, and Financial-related courses are welcome to apply.
Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
Language proficiency in English, Bahasa Malaysia is a must, while Mandarin is advantageous.
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
Computer literacy is preferred.

Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.

Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.

Able to work under 24-hours rotational shifts, according to the assigned shifts which include evening shifts, night shifts and weekend shifts.

Shift allowance shall be provided for evening and night shifts respectively.

We offer a comprehensive and holistic work experience and package as follows:Competitive compensation & benefitsFun loving and diverse work environmentBusiness casual work attire everyday