Field Application Engineer - Bayan Lepas, Penang
2 days ago
Job description
Job responsibilities:
- Responsible for equipment setup, commissioning and debugging for optical communication testing equipment (e.g. oscilloscope, bit error rate tester, etc.)
- Handle equipment delivery, installation, buy-off and provide technical support at customer site
- Provide feedback to R&D team on improvement points, customer feedback and on-site issues
- Maintain close communication with customer engineers and record any change requests
- Conduct technical training for customers on equipment operation
- Handle equipment troubleshooting, abnormal issue resolution and after-sales service
- Work location based in Malaysia with frequent overseas travel to USA, Taiwan and Thailand.
Job Requirements:
- Bachelor's degree or above in Engineering (Mechanical / Electrical / Automation or related disciplines)
- Proficiency in Mandarin is required to liaise with headquarters, along with good command of English and Malay.
- Experience in optical communication industry or familiar with test instruments is an added advantage
- Strong problem-solving skills with ability to work independently
- Good computer skills and familiarity with relevant software applications.
- Self-driven, responsible, and a team player with strong communication and organizational abilities.
- Prior experience in service roles or customer-facing positions is an added advantage.
- Having a valid U.S. visa is an advantage.
- Must have own transport.
- Fresh graduates and candidates with related backgrounds are welcome to apply.
- Willing to travel locally and overseas frequently as required.
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