Lending operations specialist role - Petaling Jaya, Malaysia - Optimum Solutions (Singapore) Pte Ltd

Description

1) eStamping
a. Submit all eStamping to STAMPS portal within 30days upon loan disbursement.
b. Monitor submission status
c. Prepare payment for Ready To Pay submission and ensure payment is done within 30days upon
submission review date
d. Extract eStamping certificates
2) support tickets (GS tickets)
a. Monitor incoming level 2 tickets and resolve quickly within SLA
b. Ensure no backlog in the bucket end of the day
c. Prepare / summarize statistic breakdown at product level for all escalated tickets
3) Lead and improve the way in processing smooth Level 2 customer support in order to meet the
performance metrics.
4) Ability to re-prioritize and adapt to an exciting, ever-changing environment.

The must haves:

1) Must possess at least a Diploma in any relevant field (preferred).
2) Customer Service in the financial / banking industry, payments, cards, banks, e-wallets.
3) Exposure to Zendesk. (preferred)
4) Exposure to eStamping process & STAMPS portal. (preferred)
5) Proficiency in Microsoft PowerPoint, Excel and Word / Google Doc, Sheet, Slide
6) Knowledge of SQL/ Phyton / web languages (HTML coding, APIs) / Microsoft BI / Google Script
/ any scripting language is required.
7) Passionate about customer service and technology.
8) Strong verbal and written communication skills in English, Malay and Mandarin (not a must)
languages
9) Can thrive in dynamic, fast-paced, and results-oriented teams under minimal supervision.
10) Customer-centric and attention to details