Senior Customer Service cum Credit Control Executive 資深客服兼信用控制员 - Kuala Lumpur, Malaysia - AccPro BSC Sdn Bhd

Description

• Provide superior customer service by addressing inquiries, resolving issues, and maintaining positive customer relations.
• Handle customer complaints or concerns with efficiency and professionalism.

• Prioritize and actively work on the collection of outstanding accounts to reduce arrears.
• Initiate collection efforts promptly, maintaining a polite and professional approach.

• Maintain accurate and up-to-date customer records, including payment agreements, installment, and correspondence.
• Prepare and maintain credit reports and records for reference.

• Evaluate tax refunds and financial statements to make informed credit decisions.
• Recommend credit terms and conditions for new and existing customers.

• Communicate credit decisions to relevant stakeholders, both internally and externally.
• Prepare periodic reports on credit control and collection activities for management review.

• Identify opportunities to streamline credit control processes and enhance efficiency.
• Suggest and implement process improvements as needed.

• Possess at least a Professional Certificate/ Diploma / Advanced Diploma or equivalent.
• Candidates with working experience but without the qualification of the above requirement are encouraged to apply.
• Strong team player with meticulous attention to detail and resourcefulness.
• Ability to multitask and work independently, demonstrating out-of-the-box thinking and self-motivation.
• Proactive attitude and strong analytical skills.
• Excellent client relationship and time management skills.
• High integrity, excellent work ethics, and a strong sense of responsibility, commitment, and discipline.
• Good interpersonal, organizational, and communication skills with a positive attitude.
• Willingness to work in a fast-paced environment.
• Tech-savviness with knowledge of Google Applications and proficiency in using mobile devices such as smartphones and tablets are added advantages.
• Good command of English and Bahasa Malaysia. Ability to speak and write Mandarin will be an added advantage.

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