Manager, Transaction Management - Cyberjaya, Malaysia - CACEIS

    CACEIS
    CACEIS Cyberjaya, Malaysia

    1 week ago

    Default job background
    CDI
    Description

    Description du poste

    What is the opportunity?

    CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 22/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our centres of excellence and to implement/leverage standard processes globally.

    The Transaction Management Manager, PCS Malaysia will assure the organisation of the day-to-day work of the Transaction Management administration team, act as an escalation point for the oversight teams in the home country and support the coaching and development of new and developing team members.

    Supporting region: Luxembourg
    Working Hour: 3pm -12am or 4pm -1am

    What will you do?
    · Manage and motivate the team to conduct consistently accurate, timely and competently delivered transaction management services, ensuring day to day operations within the team are efficient and productive
    · Act as local PCS transaction management SME and lead interface with centres of expertise for PCS services and Oversight
    · Continuously develop skills & abilities individually and for direct reports
    · Foster a client mindset to ensure delivery of the services to internal and external clients within prescribed timeframes with a high level of quality
    · Focus on quality, efficiency and risk mitigation programs and continuous development, with a focus on risk mitigation in order to regularly exceed required Service Level Agreement & KPI/KQI targets as attested by positive feedback from clients and the wider RBC Investor & Treasury Services community
    · Support and lead recruitment and team development to assure the continuing capability and capacity required to enable disciplined best execution of all client focused initiatives, to include hiring, people development, team structuring, workflow oversight, and change and onboarding tracking and stakeholder management
    · Through participation in working groups and other forums, support the shared objectives of Client Operations, Malaysia
    · Leading & motivating teams/attending to daily staffing items
    · Defining standards and procedures to be put in place within the team
    · Providing optimal client service and ensure deliveries are in line with SLA
    · Leading escalation calls with investors, clients and internal stakeholders.
    ·Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the Register management team.