Senior Manager-production Support Services - Alor Setar, Malaysia - Nityo Infotech

Description

•SAP Success FactorsSAP CPIApplication Management & SupportITIL, XML, Oracle, SQLProblem Solving SkillsStrong Communication and Writing PeopleSoft HCM , PeopleSoft Portal , PeopleTools , Oracle 11G, Integration Broker.- Incident Management - SLA/Ageing.- Problem Management - Bug Fix document preparation.- Change Management - Standard / Maintenance NormalRelease Management Web Programming 10+ Years of experience in HR domain with more than 5 years' experience in SuccessFactors application. Must have expertise in SuccessFactors Employee Central along with exposure to Time Off, Benefit, Performance & Goal Management, Succession Planning, Learning Management.
•Have expertise in working with integration via SAP CPI and API.
•Should have experience working with Role based Permission.
•Have good exposure to Reports, Integration Centre & dashboard.
•Good understanding and hands on experience of SuccessFactors implementations, upgrade and support.
•Have good understanding of SF configuration, import/export jobs, data models, MDF objects & Provisioning systems.
•Key Responsibilities on Managing Daily BAU on - Incident & Situation Management- Problem Management - Bug Fix - Change Management – Development & change implementation.- Escalation Management.- People Management.
•Must have 1. Experience in supporting SuccessFactors application, preferably hands-on with exposure in handling L1, L2 and L3 support, Application Deployment and Developing Enhancements 2. Strong knowledge and work experience on XML, Oracle, SQL, IS, Linux/Unix/Windows Operating systems administration and MQ technologies 3. Possess good technical knowledge in implementing, troubleshooting, performance tuning of SQL Queries, SAP Success Factors Processes. Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated to the product development initiatives 5. Hands on/ Strong Knowledge in Unix scripting knowledge is an added advantage 6. Trouble shooting – ability to troubleshoot complex infra resource issues and application deployment issues by looking at log files and monitoring solutions that are implemented 7. Establish adequate monitoring to ensure efficient and reliable service delivery and hands-on with various monitoring tools will be an advantage 8. Strong communication skills both in verbal and written forms and right attitude to perform as a team player 9. DevOps knowledge is of additional advantage.
•Academic & Professional Field of Study Engineering or bachelor's degree in computer science Certification Graduate Certification

Experience Required

Years

Industry Type

IT

Employment Type

Permanent

Location

Malaysia