Sales & Service Support Manager - Shah Alam, Malaysia - Ingersoll Rand France

    Ingersoll Rand France
    Ingersoll Rand France Shah Alam, Malaysia

    2 weeks ago

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    Description

    Overview

    :

    As the Sales & Service Support Manager, your primary responsibility will be to ensure the efficiency of sales and service processes and systems. You'll lead a team of Service Coordinators and Sales Support, driving excellence in customer service and operational effectiveness.

    Key Responsibilities:

    Service Coordination Team Management:

  • Lead and guide a team of Service Coordinators in various service support functions, including order and item creation, parts ordering, scheduling, planning, and invoicing.
  • Manage open/aged service order calls and accounts receivable aging related to service orders.
  • Oversee KPIs and reporting for Technicians and Service Engineers, including administrative tasks like service utilization, OT claims, warranty claims, and more.
  • Supervise service vehicle-related tasks such as maintenance and fuel usage, along with managing the vehicle rental fleet.
  • Review service agreements presented to customers.

    • Sales Support Team Management:

  • Manage a team of Sales Support professionals responsible for tasks such as generating sales quotations with a focus on response time management.
  • Participate in commercial meetings, contributing to weekly data updates and reviews.
  • Serve as a subject matter expert for Salesforce (SFA), covering migration, system management, data handling, and reporting.
  • Maintain and update various reports related to agreements, shipments, bookings, and revenue.

    • Qualifications & Skills:

    To excel in this role, you should possess the following qualifications and attributes:

  • Proficiency in Microsoft Excel, as the role involves handling and analyzing data from multiple channels.
  • 2-3 years of experience in leading small teams, driving high-performance standards.
  • Technologically savvy with the ability to quickly learn and adapt to new software and systems.
  • Strong time management and interpersonal skills, enabling effective collaboration with other departments, managing expectations, and facilitating business processes.
  • Positive "can-do" attitude, resourcefulness, and adeptness at problem-solving.
  • Comfortable in a fast-paced environment, embracing challenges with enthusiasm.
  • Exceptional analytical skills, organization, and a keen sense of urgency.