- Manage client logos across multiple core sectors such as Real Estate Developers, Real Estate Agencies, Financial Institutions, Real Estate Valuers, Insurance companies, Audit firms, Institutional Investors and the Government.
- Ensure newly onboarded and existing corporate & institutional clients in Malaysia have a best-in-class onboarding and account servicing as well as overall account management.
- Strong sales acumen is necessary. Proactively support the client's needs throughout their contract, and identify, prospect, build and secure a strong pipeline of client pain points to support new up-sell opportunities, and actively track performance.
- Work with cross-functional stakeholders to present DSS solutions that address client needs while simultaneously meeting your monthly and quarterly targets.
- Maintain a healthy pipeline of new opportunities as well as aiming for 100% renewals of all existing client contracts, well before contract expiry. Ensure Salesforce hygiene with excellent pipeline and opportunity management.
- Assist the Ops teams in ensuring timely monthly collections of all subscription products.
- Develop strong, deep, and long-lasting relationships with decision-makers in your portfolio of corporate clients based on long term planning, handling objections, asking the right questions, and understanding their pain points while resolving them.
- Establish a solid understanding of all granular aspects of the DSS product and solutions in Malaysia to service your clients needs better. Build and maintain relationships within the wider client organization including GMs, Directors, Tech / Finance / Procurement / BD to ensure upselling opportunities.
- Setup, prepare and perform Quarterly Business Reviews with clients to drive product adoption, analytics & reporting, better client experience and to explore untapped revenue opportunities for DSS products.
- With in-depth data analysis of your target market, pipeline, and business (using Salesforce, LinkedIn, and other sales tools), drive and develop specific growth strategies and approaches for your client portfolio.
- Present deal reviews and new opportunity pipeline forecasts based upon data driven insights to ensure a healthy pipeline and align with revenue goals.
- Bachelor's Degree with at least 8 years of B2B Sales, Customer Success or Account Management experience within a fast-paced and highly competitive B2B, SaaS, Enterprise, or consulting environment (direct client facing role) in Malaysia.
- Proven track record as a solid performer in exceeding revenue targets.
- Ambitious, self-driven and highly motivated individual who can work well in an online startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment.
- Must be able to work independently most of the time and think strategically when approaching tasks.
- Strong interpersonal skills and able to effectively network with clients and within the PropertyGuru business.
- Coachable attitude: Should be willing and able to learn about the PropertyGuru platform, the multiple DSS products, processes, and stakeholders extremely fast.
- Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
- Should have a deep desire to excel and develop a career in a high-growth tech startup.
- Should have demonstrated integrity and respect in the performance of their duties.
- Proficiency in using CRM tools (E.g., Salesforce)
- Comfortable with data analysis (MS Office, Excel, Word, PowerPoint)
- Ability to converse in Mandarin is a plus.
- An in-depth understanding of the real estate market and ecosystem players in Malaysia is a plus, but not mandatory.
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Senior Customer Success Manager - Malaysia - PropertyGuru Group
Description
Responsibilities:
Requirements:
PropertyGuruGroup is an equal opportunity employer committed to fostering an inclusive, innovative an learningenvironmentwith the best employees. Therefore, we provide employment opportunities without regard to gender, identity, race, religion,nationality,age,marital status,disability, or any other protected status,perapplicable law. If thereisanythingwe can doto help ensure you have a comfortable and positive interview experience, please let us know.
