- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Customer Service Advisor - Kuala Lumpur, Malaysia - Trip
Description
Job Description
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of , Ctrip, Skyscanner, and Qunar.Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Introduction
Group adopts a Local Focus, Global Vision strategy, and its PR strategy adheres to this approach. In this role, the PR Manager (Thailand) will bring rich local knowledge and a broad network of media contacts that can be incorporated into this strategy, with the core objective of enhancing Groups and brand awareness in Thailand.
In this Role, youll handle·Public Relations
oDevelop, define and execute PR communications strategies in consultation with respective stakeholders and business partners to increase group brand awareness in the Thail market.
oFormulate a holistic and strategic communication framework that is aligned with the Groups overarching global strategy.
oPropose and/or collaborate with other teams to implement creative PR campaigns and secure coverage beyond our products and services, including but not limited to Corporate Social Responsibility (CSR) campaigns.
oIdentify opportunities for media placements, executive interviews, PR events and partnerships with the overall aim of growing brand awareness among target audiences.
oWork closely with internal/external counterparts to create compelling contents with well-defined and consistent messages and develop fact-based stories for mass media releases.
oResponsible for generating PR outcomes in the Thai market; to ensure communication plans are executed timely and delivered within the allocated budget.
·Crisis/Risk Management
oSupport in identifying risks which could impact the Group, recommend and put in place measures to minimise the risks.
oEvaluate PR risks, react to crisis situations and manage escalation promptly.
·Media Relations
oPlay an engaging role and maintain good relationships with targeted mainstream local and global media representatives in the market, and strategise the media engagement programmes aimed at fulfilling the Group's PR goals.
·Others
oMonitor and analyse our competitors from both the global and local perspectives.
Identify, establish and sustain strategic partnerships and collaborations with key organisations to expand our presence and visibility in the market.
What you'll Need to Succeed·Minimum 7 years of PR or corporate communications experience; candidates with experience in government Ministries or agencies will have an advantage.
·Proven track record securing global coverage and executing PR campaigns/activities.
·Strong network of contacts and relationships with local and global media required.
·Experience of managing PR activities in Thailand; experience in any other Southeast Asian markets will be a plus.
·Exceptional writing and editing skills in Thai required.
·Fluent English or Chinese required; ability to work in both languages would be a plus.
·Demonstrate an understanding of mainstream international media platforms, international media work experience desired.
·Strategic and out-of-the box thinking when developing PR ideas; experience in social media marketing and creative campaigns desired.
·Ability to travel occasionally.
Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. Whats more?